Is your Pet really safe at PetSmart in Bolingbrook?

We dropped off our 6 year old English Bulldog Tank for routine grooming on 8/31/2013 around 7am. Normally, he is there for 3-4 hours due to the fact that he cannot go in the cage dryer due to his breed.  Well, as the fifth hour went on with no call, we started to wonder what’s going on. We received a call from someone on a cell phone advising that they are from Pet Smart and are taking Tank to the Vet because he stopped breathing. We met the guy at the Vet, where we were advised that Tank was blue when he arrived. Tank was diagnosed with severe heat stroke. They placed a tube down his throat to help him breathe, a sedative to calm him down and packed him in ice to bring his 107 degree temp down. They couldn’t stabilize him, so he was transferred to the hospital where he took a turn for the worse. We ultimately made the decision to put him down.  The Dr. advised that he was left in extreme heat for two long which caused the heat stroke.  Pet Smart covered his vet bills which were in excess of 5000.  The people at the local store were very compassionate and apologetic. But upon speaking to the  District Manager Brian-, he advised that we should be grateful that they did that much. And that any other corporation would not have done as much. He also advised that at that point, PetSmart will not do anything else for us. He also stated that yes, Tank was left in the Kennel too long, but that’s because we didn’t pick him up. I advised that we have copies of phone records that no one called prior too the incident. Brian could care less, he even advised that they would do the same thing all over again. I want everyone to take extreme caution when allowing big corporations like PetSmart to care for their family members. They pretend to care. but in all actuality, they could care less.  I feel bad for the young kids who work there who are not properly trained.