Bolingbrook Could Outsource 911 Dispatch

Union launches online petition to urge officials to keep dispatching in-house.

The Village of Oak Lawn last year outsourced its 911 operations — and Bolingbrook is considering doing the same. Credit: File photo
The Village of Oak Lawn last year outsourced its 911 operations — and Bolingbrook is considering doing the same. Credit: File photo
While no final decision has been made, Bolingbrook Mayor Roger Claar last month confirmed that officials are looking into the possibility of outsourcing Bolingbrook's 911 dispatch service, the Chicago Tribune reported.

A representative from the American Federation of State, County and Municipal Employees union said dispatchers were told in May about the possible outsourcing to a call center run by Western Will County Communication Center.

Click here to read the full article.

AFSCME Council 31 launched an online petition to urge officials to keep dispatching services in-house.

"The village’s police and fire calls are currently handled by 15 dedicated, in-house 911 dispatchers – members of the community who serve village residents and assist the police and fire departments in their duties," the union said on its website. "WESCOM is a multi-jurisdictional agency that has one call center serving 19 different police and fire departments.  If it took over 911 dispatching, the Village of Bolingbrook would be sharing dispatchers and resources with those other local governments."

The union also urges residents to call and email Bolingbrook officials to voice support for keeping 911 dispatching local.

"Bolingbrook dispatchers are familiar with the residents, geography and emergency personnel of the village, which ultimately leads to more prompt and quality service," the petition reads. "Because these dispatchers are employees of the village and accountable to its residents, the village has control over the training practices, emergency protocols and staffing levels of this dedicated work force. If the village consolidates 911 service with an outside agency, it will no longer control these vital areas that make our dispatch service the award-winning, life-saving service it is today."

View the petition here.

Last fall, residents of nearby Oak Lawn voiced their anger at a similar decision made by village officials there. On Nov. 26, the board voted to outsource 911 dispatch operations after negotiations with the dispatchers' union broke down.

Read what Oak Lawn residents had to say about the change.

In December, Lemont also made the decision to outsource 911 dispatching.
Eric Norris July 12, 2014 at 05:27 PM
Come on, Resurrected. It's a great community. Good people and everything is close by. True, there are some shady people but it beats where I live now which is Thousand Oaks CA.
Resurrected July 12, 2014 at 05:40 PM
Eric some shady people? There's to many in the Brook! I would never live there!
Eric Norris July 12, 2014 at 05:51 PM
Okay, maybe a little more than that. I moved away 7 years ago. I visited last Thanksgiving and I admit it's looking a little tired. Still planning on visiting later this month to pick up my coveted Bolingbrook t-shirt from Walgreens.
Fran Lopez July 13, 2014 at 12:02 PM
This is Bull! Why even out source! This is so wrong and they all know it. Please just let it be.
Sharyn Purtell July 14, 2014 at 05:59 PM
Didn't the Village just spend a load of money about two years ago to enlarge and totally update the police dept., and a whole new dispatch center?


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